About eSIM

How to Use eSIM

After purchase, you will receive instructions to install the eSIM through the default device settings.

Please follow the in-app instructions carefully before proceeding to the settings as some steps may not be intuitive. Especially when you are doing it for the first time. 

After successful installation, you will be able to start using data from your plan in a selected destination.

You would need a stable internet connection to download and activate the plan, which might be difficult to find while traveling.

Hence, please pay attention to downloading and start using the plan before your departure to areas without internet access.

Please feel free to contact us or learn more visit our Help Center.

Refund Policy

If you have yet to download and activate the plan, your plan is fully refundable as it is an unused product.

However, if you have already activated your plan, the plan will be considered as used and we cannot guarantee a refund.

Terms & Conditions

Please review our Terms and Conditions carefully for additional information.